When Your Website Is a Problem, We Help Make It a Website Again.
Broken layouts, plugin conflicts, unfinished builds, bad updates, mysterious errors, slow pages, forms that stopped working, and years of accumulated clutter can turn a website into a liability. BTB helps diagnose the problem, protect what still works, and get you moving again.
Fix the Problem Before Replacing Everything
Not every struggling website needs a complete rebuild. Sometimes the smartest answer is targeted WordPress troubleshooting, cleanup, repair, and a clear plan for what comes next.
BTB approaches rescue work by identifying the actual failure first, protecting what still works, and correcting the highest-impact issues without creating unnecessary churn.
You do not need to know the technical cause before contacting us. Tell us what changed, what you are seeing, and how the problem affects the business. Diagnosing the cause is part of the job.
We Commonly See
- Broken WordPress or Divi layouts
- Plugin and theme conflicts
- Failed or abandoned website projects
- Mobile display problems
- Slow or unstable websites
- Forms, tracking, or integrations that stopped working
Website Rescue Can Include
Diagnosis
Identify what is actually broken, what likely caused it, and which fixes are worth making first.
WordPress Cleanup
Reduce unnecessary clutter, resolve obvious conflicts, and restore a cleaner working environment.
Divi Repair
Correct layout, responsive, spacing, CSS, module, and template issues that are damaging the visitor experience.
Performance Triage
Find practical causes of slow loading, bloated assets, caching problems, and excessive plugin overhead.
Forms & Tracking
Repair contact paths, SMTP, analytics, tags, integrations, and other pieces businesses rely on to capture leads.
Recovery Plan
When repair is no longer economical, you get a clear recommendation for rebuilding instead of endless patchwork.
Troubleshooting works best when the cause is understood before changes are stacked on top of the problem.
You Don’t Need to Know What’s Wrong
Describe what you are seeing, what changed recently, and what stopped working. BTB can help determine whether the issue is WordPress, Divi, a plugin, hosting, forms, tracking, performance, or something else in the stack.
Finding the Cause Before Changing Things
A broken website often has more than one symptom. The visible problem may be caused by an update, a plugin conflict, theme code, caching, PHP compatibility, a hosting change, CSS, a failed integration, or accumulated technical debt.
BTB starts by narrowing the problem and looking for the highest-value fix rather than randomly disabling features and hoping the site behaves.
- Review what changed before the problem appeared
- Check WordPress, theme, Divi, and plugin behavior
- Review obvious browser, layout, and responsive failures
- Inspect forms, SMTP, analytics, and integrations when relevant
- Consider hosting, caching, PHP, and performance factors
- Protect working content before higher-risk changes
When Things Go Wrong
You may not know the technical name for the problem. These are the kinds of symptoms that usually tell us where to start looking.
Broken After an Update
A WordPress, theme, Divi, plugin, or PHP change suddenly causes errors or layout problems.
Plugin Conflicts
One plugin update breaks another function, page builder, checkout, form, or integration.
Divi Layout Problems
Global elements, modules, responsive layouts, CSS, or templates stop displaying correctly.
Critical Errors
The site or wp-admin throws a WordPress error, blank screen, or other failure that blocks normal use.
Forms Stop Working
Submissions fail, notifications disappear, SMTP breaks, or tracking no longer records the lead path.
Slow or Unstable Site
Pages crawl, admin becomes unreliable, or performance degrades after changes.
Unfinished Website
A developer disappeared, the project stalled, or key sections were never properly completed.
Security Incident Triage
If a site appears compromised, BTB can help investigate symptoms, review available security tools and backups, coordinate with hosting, and determine the safest recovery path. Full forensic malware removal is not represented as a guaranteed in-house service.
From Problem to Stable Website
Tell Us What Happened
Explain what changed, what you are seeing, and how it affects the business.
Diagnose
Narrow the cause and identify the most likely failure points before making broad changes.
Protect
Preserve working content and establish a safer recovery path before higher-risk repair work.
Repair & Test
Correct the approved issue and test the affected pages, functions, and responsive behavior.
Explain Next Steps
Get a plain-English explanation of what was fixed and what still deserves attention.
Sometimes Repair Is the Smartest Move. Sometimes It Isn’t.
BTB does not believe in stacking patches forever when the underlying website has become unstable or expensive to maintain. The right answer depends on the condition of the core site and the economics of fixing it.
Repair Makes Sense When
- The core website is still sound
- The issue can be isolated
- Most content and design are still useful
- Repair is materially more efficient than replacement
Rebuilding May Make More Sense When
- Years of patches have compounded
- The build is fundamentally unstable
- Outdated architecture causes recurring failures
- Repair costs begin approaching replacement value
If rebuilding is the better answer, explore WordPress Web Design & Website Rebuilds.
The goal is not to keep patching forever. It is to restore a stable website or know when a cleaner rebuild is the better investment.
After the Rescue
Once the website is stable, WordPress Maintenance can help reduce recurring technical problems, while Website Growth Plans focus on ongoing improvement.
If technical issues are also affecting search visibility, see our SEO & Local SEO Services. Want to know who you will be working with? Meet BTB Web Designs.
Frequently Asked Questions
Do I need to know what is causing the problem?
No. Tell BTB what you are seeing, when it started, and what changed recently if you know. Diagnosing the likely cause is part of the troubleshooting process.
Can you repair a WordPress website built by someone else?
Yes. BTB can review an existing WordPress website regardless of who originally built it and determine whether targeted repair, cleanup, or a larger rebuild makes the most sense.
Can you troubleshoot Divi websites?
Yes. BTB works extensively with WordPress and Divi and can troubleshoot layout, responsive, module, template, global-element, and CSS-related problems.
What if my website broke after an update?
Update-related failures are common troubleshooting scenarios. The first step is to identify what changed and determine whether the issue involves WordPress core, the theme, Divi, a plugin, PHP compatibility, caching, or another part of the environment.
Can you fix forms, email, tracking, or integrations?
BTB can troubleshoot common website lead-path problems including forms, SMTP, analytics, tags, and integrations when those systems are part of the website issue.
Will I need a completely new website?
Not necessarily. BTB prefers to diagnose the current website before recommending replacement. If targeted repair is practical, that may be the better route. If the underlying build is unstable or repair no longer makes economic sense, a rebuild may be recommended.
What if the problem is with my hosting provider?
Website problems can sometimes originate at the hosting, server, PHP, DNS, SSL, caching, or account level. BTB can help identify when the issue appears to sit outside WordPress and explain what information should be taken to the hosting provider.
Can you help if I think the website was hacked?
BTB can assist with security incident triage by reviewing symptoms, available backups, WordPress security tools, plugin and theme integrity, and hosting information, then help determine the safest recovery path. Because some compromises require server-level or forensic malware expertise, BTB does not promise full forensic malware removal in every case.
What happens after the problem is fixed?
BTB explains what was corrected and can recommend the next priority, whether that is maintenance, cleanup, performance work, SEO, continued growth, or leaving the site alone because the problem is solved.
Something Broken Right Now?
Tell BTB what happened, what you are seeing, and how the problem affects the business. You do not need to diagnose it before asking for help.