Privacy Policy

1. Who We Are

This website is operated by BTB Web Designs, a
veteran-owned web design and website support business based in
Jupiter, Florida.

This Privacy Policy explains how BTB Web Designs
(“BTB Web Designs,” “BTB,” “we,” “us,” or “our”) collects, uses,
stores, protects, and discloses information obtained through
btbwebdesigns.com
and related communications.

2. Information We Collect

The information we collect depends on how you interact with our
website and services.

Information You Provide

You may voluntarily provide personal information when you:

• Submit a contact form
• Request a free website audit
• Request a quote or consultation
• Ask for website support or troubleshooting
• Contact us by email, telephone, or another communication method
• Become a client or enter into a service agreement with us
• Subscribe to communications, when that option is available

The information you provide may include:

• Your name
• Business or organization name
• Email address
• Telephone number
• Preferred contact method or contact time
• Website address or domain name
• Services in which you are interested
• Project requirements, comments, and questions
• Information needed to diagnose a website problem
• Billing, contract, or business records for active clients
• Any other information you voluntarily send to us

Information Collected Automatically

When you visit our website, certain information may be collected
automatically through server logs, cookies, analytics technologies,
security systems, and similar tools.

This information may include:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate geographic region
• Pages viewed
• Date and time of visits
• Referring website or traffic source
• Links or buttons selected
• Time spent on pages
• Website performance and error information
• Potentially malicious or suspicious activity

We generally use this information to understand website usage,
improve performance, measure marketing results, detect technical
problems, and protect the website from fraud or unauthorized access.

3. How We Use Your Information

BTB Web Designs may use collected information to:

• Respond to questions and service requests
• Prepare website audits, recommendations, estimates, or proposals
• Schedule consultations or return requested telephone calls
• Provide web design, development, SEO, hosting, maintenance, and support services
• Diagnose website errors, performance issues, or security concerns
• Manage client projects and business relationships
• Send transactional or service-related communications
• Maintain billing, tax, contract, and business records
• Analyze website traffic and improve the visitor experience
• Measure the effectiveness of marketing and advertising
• Prevent spam, fraud, abuse, and security threats
• Enforce our agreements and protect our legal rights
• Comply with applicable legal and regulatory requirements

We will not use personal information for purposes that are
materially different from those described in this Privacy Policy
without providing appropriate notice when required.

4. Contact Forms, Website Audits, and Communications

Our website uses online forms to allow visitors to contact us,
request services, and request a website audit. Information entered
into these forms may be stored in our website database and delivered
to us by email.

When you submit a form, we may use the information provided to
contact you regarding your request, evaluate your website, recommend
services, prepare an estimate, or provide related follow-up.

Form submissions may also contain technical information used for
spam prevention and security, such as your IP address, browser
information, submission time, or referring page.

Email, telephone, and online communications cannot be guaranteed to
be completely secure. Please avoid transmitting passwords or other
highly sensitive information through unencrypted email or general
contact forms.

5. Cookies and Similar Technologies

Cookies are small files placed on a device to support website
functionality, remember preferences, measure website activity,
improve performance, and help protect against abuse.

Our website may use the following types of cookies:

• Essential cookies: Necessary for basic website,
  security, form, and administrative functionality.
• Performance cookies: Help us understand website
  speed, errors, and technical performance.
• Analytics cookies: Help us understand how
  visitors find and use the website.
• Preference cookies: Remember certain visitor
  selections or settings.
• Marketing cookies: May be used to measure
  advertising performance or understand marketing conversions when
  advertising services are active.

You can configure your browser to block, restrict, or delete
cookies. Blocking certain cookies may cause portions of the website
to function improperly.

Google Analytics

We may use Google Analytics, including Google Analytics 4, to
understand how visitors interact with our website. Google Analytics
may collect information such as page views, device and browser
information, approximate geographic region, referring sources,
interactions, and visit duration.

Google processes analytics information according to its own terms
and privacy practices. Visitors may use browser settings, consent
controls when available, or Google’s Analytics opt-out tools to
limit analytics collection.

Google Tag Manager

We may use Google Tag Manager to manage analytics, measurement, and
website tracking technologies. Google Tag Manager itself is a tag
management system, but tags deployed through it may collect data as
described in this Privacy Policy.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not
currently a universally accepted technical standard governing these
signals, our website may not respond to every Do Not Track signal.
You may still manage cookies through your browser or any consent
controls displayed on the website.

6. Website Security and Spam Protection

We may use website-security, firewall, content-delivery, backup,
monitoring, and spam-prevention services to protect our website,
forms, systems, and visitors.

These services may process information such as:

• IP addresses
• Browser and device details
• Requested URLs
• Login attempts
• Security events
• Suspected malicious activity
• Form-submission characteristics

Services used for these purposes may include WordPress security
plugins, web-hosting security systems, Cloudflare, Wordfence, spam
filtering, and similar providers.

7. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites, social
networks, portfolio websites, client websites, scheduling tools,
maps, videos, payment services, or other external resources.

Embedded content from another website may behave as though you
visited that website directly. Those providers may collect data,
use cookies, and monitor your interactions under their own privacy
policies.

BTB Web Designs is not responsible for the privacy, security,
availability, or content practices of third-party websites. We
encourage you to review the privacy policy of any external service
you visit.

8. How We Share Information

BTB Web Designs does not sell personal information for money.

We may share information only when reasonably necessary with:

• Website hosting and infrastructure providers
• Email and form-delivery providers
• Analytics and website-measurement providers
• Security, firewall, backup, and spam-prevention providers
• Payment processors or bookkeeping providers when applicable
• Independent contractors assisting with an authorized client project
• Professional advisers such as accountants, attorneys, or insurers
• Government agencies or legal authorities when legally required
• A successor organization in connection with a merger, sale, reorganization, or transfer of business assets

Service providers may access information only to perform services
for us or on our behalf, subject to their applicable agreements,
responsibilities, and privacy practices.

We may also disclose information when we reasonably believe it is
necessary to investigate fraud, prevent security threats, enforce
an agreement, protect a person from harm, or defend our legal rights.

9. Data Security

We use reasonable administrative, technical, and organizational
safeguards intended to protect personal information against
unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Encrypted HTTPS connections
• Website firewall and malware monitoring
• Access controls and account authentication
• Software and security updates
• Website backups
• Spam and suspicious-activity monitoring
• Limited access to client information

No website, database, email system, or internet transmission can be
guaranteed to be completely secure. Therefore, we cannot guarantee
absolute security.

10. How Long We Retain Information

We retain personal information only for as long as reasonably
necessary to fulfill the purposes described in this Privacy Policy,
maintain business and project records, comply with legal obligations,
resolve disputes, enforce agreements, and protect our legitimate
business interests.

Retention periods may vary based on the type of information:

• Contact and inquiry records may be retained to respond to the
  request and maintain a record of business communications.
• Client project, contract, payment, and tax records may be retained
  for the period required by applicable business and tax obligations.
• Security logs may be retained for a reasonable period to identify
  abuse, investigate incidents, and protect our systems.
• Analytics information may be retained according to the settings
  configured within the applicable analytics platform.
• Website backups may temporarily contain copies of information until
  those backups are rotated or securely removed.

We may retain deidentified or aggregated information that does not
reasonably identify an individual.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have
the right to request that we:

• Confirm whether we process personal information about you
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain information
• Provide a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent when processing is based on consent
• Opt out of certain targeted advertising or data-sharing activities

These rights are not absolute and may not apply in every situation.
We may retain information when reasonably necessary to complete a
transaction, comply with law, maintain security, establish or defend
legal claims, or satisfy another lawful exception.

To submit a privacy request, email
info@btbwebdesigns.com
with the subject line Privacy Request.

Please include your name, the email address associated with your
interaction, and a clear description of your request. We may need to
verify your identity before completing the request.

We will not unlawfully discriminate against you for exercising an
applicable privacy right.

12. Email and Marketing Communications

We may send service-related messages in response to an inquiry or
during an active client relationship. These communications may
include estimates, project updates, support messages, invoices,
security notices, maintenance information, and other transactional
communications.

When we send optional promotional email, you may unsubscribe by
using the unsubscribe instructions in the message or by contacting
us directly. Unsubscribing from marketing messages will not prevent
us from sending necessary transactional or service-related
communications.

13. Children’s Privacy

Our website and services are intended for business owners and adults.
They are not directed toward children under 13, and we do not
knowingly collect personal information from children under 13.

If you believe a child has submitted personal information through
our website, please contact us so we can review and delete the
information when appropriate.

14. Visitors Outside the United States

BTB Web Designs is based in Florida, United States. If you access
our website from another country, your information may be processed
or stored in the United States or another location where our service
providers operate.

Privacy and data-protection laws in those locations may differ from
the laws in your country. Where required, we will process applicable
privacy requests according to the governing law.

15. Legal Requirements and Business Protection

We may preserve, use, or disclose information when reasonably
necessary to:

• Comply with a subpoena, court order, or legal obligation
• Respond to a lawful government request
• Investigate suspected fraud or illegal activity
• Protect the security of our website and systems
• Enforce our Terms and Conditions or service agreements
• Protect the rights, property, or safety of BTB Web Designs, our clients, or others
• Establish, exercise, or defend a legal claim

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes
in our services, technologies, business practices, or legal
obligations.

The updated version will be posted on this page with a revised
“Last Updated” date. Material changes may also be communicated
through an additional website notice when appropriate.

Your continued use of the website after an updated policy becomes
effective indicates your acknowledgment of the revised policy,
subject to any additional consent required by applicable law.