Terms and Conditions

1. Acceptance of These Terms

These Terms and Conditions govern your access to and use of
btbwebdesigns.com,
including its content, contact forms, website-audit request forms,
resources, communications, and related services.

This website is operated by BTB Web Designs, a
veteran-owned web design and website support business based in
Jupiter, Florida.

By accessing or using this website, submitting a form, requesting
an audit, or communicating with BTB Web Designs through this
website, you acknowledge that you have read and agree to these
Terms and Conditions and our
Privacy Policy.

If you do not agree with these Terms and Conditions, please do not
use this website.

2. Permitted Use of the Website

You may use this website only for lawful personal or business
purposes, including learning about our services, viewing our
portfolio, requesting information, submitting a legitimate service
inquiry, or contacting BTB Web Designs.

You agree that you will not:

• Use the website for any illegal, fraudulent, or abusive purpose
• Submit false, deceptive, defamatory, or misleading information
• Send spam, unsolicited promotions, or deceptive partnership requests
• Attempt to gain unauthorized access to the website or its systems
• Introduce malware, viruses, malicious code, or harmful files
• Interfere with the website’s availability, operation, or security
• Scrape, copy, harvest, or collect information through unauthorized automated means
• Impersonate another person, company, or organization
• Use the website to violate another party’s privacy or intellectual-property rights
• Attempt to reverse engineer or circumvent website security controls

We reserve the right to block access, reject communications, remove
submitted material, or take other reasonable action when we believe
the website is being misused.

3. Informational Nature of Website Content

Content on this website is provided for general informational and
promotional purposes. It is intended to describe our services,
experience, processes, and general approach to web design, website
development, SEO, maintenance, hosting, security, and digital
marketing.

Website content does not constitute legal, financial, tax,
accounting, cybersecurity, accessibility, or other regulated
professional advice.

Although we make reasonable efforts to keep information accurate
and current, we do not guarantee that every page, price,
description, example, statistic, link, or statement will always be
complete, current, or free from error.

Contacting BTB Web Designs or submitting a website form does not,
by itself, create a client relationship or obligate BTB Web Designs
to perform services.

4. Service Inquiries, Audits, Estimates, and Proposals

BTB Web Designs may offer services including:

• Website design and redesign
• WordPress and Divi development
• Website rescue and troubleshooting
• Website maintenance and technical support
• Website hosting and security services
• Search engine optimization
• Local SEO and Google Business Profile assistance
• Website speed and performance optimization
• Google Analytics and Google Tag Manager configuration
• Conversion-rate optimization
• Digital marketing and online advertising support
• Brand and graphic-design services
• E-commerce development and support
• Website audits and consultations

Website Audits

A free or paid website audit is an evaluation based on the website,
tools, access, and information available at the time of review.
Audit findings represent our professional observations and
recommendations, not a guarantee that every technical, security,
accessibility, SEO, legal, or performance issue will be identified.

An audit does not include implementation or correction of the
identified issues unless those services are separately agreed upon.

Estimates and Proposals

Estimates, preliminary discussions, and general price ranges are
not binding unless incorporated into a written proposal, statement
of work, service agreement, invoice, or other written confirmation
accepted by BTB Web Designs and the client.

Pricing may change when:

• The project scope changes
• Additional pages, features, integrations, or revisions are requested
• Unexpected technical conditions are discovered
• Third-party costs or licensing fees change
• The client provides incomplete or inaccurate project information
• Work is delayed and later resumed under substantially different conditions

5. Client Service Agreements Control

These website Terms and Conditions apply generally to use of this
website and our communications.

When a client hires BTB Web Designs, the project may also be governed
by one or more written documents, including:

• A proposal
• A statement of work
• A service agreement
• A maintenance or hosting agreement
• An estimate or invoice
• A project-change authorization
• Written email approval

If a project-specific written agreement conflicts with these general
website Terms and Conditions, the project-specific agreement will
control with respect to that project.

6. Client Responsibilities

Clients are responsible for providing accurate, complete, and
timely information reasonably required to perform the agreed work.

Client responsibilities may include:

• Providing accurate business and contact information
• Providing website, domain, hosting, analytics, advertising, and platform access
• Providing approved text, images, logos, videos, product information, and other content
• Reviewing work and providing clear feedback within the requested timeframe
• Obtaining permission to use all submitted content and intellectual property
• Maintaining appropriate licenses for software, plugins, themes, fonts, images, and services
• Maintaining secure passwords and protecting account credentials
• Reviewing the website for factual, legal, pricing, spelling, and contact-information accuracy
• Approving completed work before publication or launch
• Complying with laws and industry requirements applicable to the client’s business
• Paying agreed fees and third-party costs when due

Project schedules and results may be affected when the client does
not provide requested information, content, access, decisions,
approvals, or payments in a timely manner.

7. Client Content and Legal Compliance

Clients retain responsibility for the accuracy, legality, and
ownership of content supplied to BTB Web Designs.

By providing content, files, access, instructions, trademarks,
photographs, videos, product information, testimonials, customer
data, or other materials, the client represents that:

• The client owns the material or has permission to use it
• The material does not unlawfully infringe another party’s rights
• The material is not knowingly false, deceptive, defamatory, or illegal
• The requested use complies with applicable agreements and laws

BTB Web Designs is not responsible for independently verifying every
factual statement, license, permission, trademark, image right,
copyright, product claim, testimonial, or legal disclosure supplied
by a client.

We reserve the right to refuse or discontinue work involving content
or conduct that we reasonably believe is unlawful, deceptive,
abusive, infringing, malicious, or outside our professional standards.

8. Project Scheduling, Delays, and Inactive Projects

Project schedules are estimates unless a written agreement expressly
identifies a guaranteed deadline.

Completion dates may be affected by:

• Delayed client responses or approvals
• Missing content, credentials, or technical access
• Changes in project scope
• Third-party platform limitations or outages
• Software conflicts or previously unknown website problems
• Domain, hosting, DNS, email, or account-transfer delays
• Emergencies, illness, severe weather, or circumstances beyond reasonable control

Projects that remain inactive because required client materials,
responses, payments, or approvals have not been received may be
paused, rescheduled, archived, or subject to a restart fee when
permitted by the applicable project agreement.

9. Revisions and Scope Changes

The number and type of revisions included in a project will be
determined by the applicable proposal, invoice, statement of work,
or service agreement.

A revision generally means a reasonable adjustment to work already
created within the approved project scope. A request may be treated
as additional work when it involves:

• A new design direction after prior approval
• Additional pages or services
• New functionality or integrations
• Major restructuring of completed work
• Replacement of previously approved content
• Changes caused by inaccurate or incomplete client instructions
• Work outside the original project scope

Additional work may require a revised estimate, change order,
separate invoice, or written authorization.

10. Payments, Deposits, and Third-Party Fees

Project fees, deposits, payment schedules, recurring charges, and
due dates will be stated in the applicable proposal, agreement, or
invoice.

Unless otherwise agreed in writing:

• Required deposits must be paid before work is scheduled or begins
• Invoices are due according to the terms shown on the invoice
• Final payment may be required before website launch, transfer, or delivery of final files
• Work may be paused when an invoice becomes overdue
• Recurring services may be suspended or discontinued for nonpayment
• Previously completed work remains billable even if the client later changes direction

Third-Party Costs

Unless specifically included in writing, project pricing does not
automatically include third-party costs such as:

• Domain registration or renewal fees
• Website hosting
• Premium plugins, themes, extensions, or software
• Stock photography, video, music, fonts, or licensed assets
• Email, CRM, scheduling, analytics, or marketing platforms
• Advertising budgets and platform charges
• Payment-processing fees
• External development, legal, writing, or professional services

Clients are responsible for approved third-party charges and for
maintaining services necessary for their website’s continued
operation.

Refunds and Cancellations

Refund and cancellation rights, if any, are determined by the
applicable proposal, agreement, invoice, and work already performed.
Payments for completed work, reserved project time, purchased
licenses, domain registrations, hosting, advertising costs, and
other nonrecoverable expenses may be nonrefundable.

11. Intellectual Property

BTB Website Content

Unless otherwise stated, the BTB Web Designs name, logos, branding,
website design, written content, graphics, service descriptions,
page layouts, custom code, case studies, and other original materials
appearing on this website are owned by or licensed to BTB Web Designs.

You may view and print limited website content for your own lawful,
noncommercial reference. You may not reproduce, republish, sell,
license, distribute, modify, frame, scrape, or commercially exploit
our website content without prior written permission.

Client Project Ownership

Ownership of client project deliverables will be determined by the
applicable written project agreement.

Unless otherwise agreed in writing, transfer of ownership rights in
final custom deliverables is conditioned upon full payment of all
amounts due for the project.

Third-party components remain subject to their original licenses and
are not transferred as exclusively owned client property. These may
include:

• WordPress
• Divi and other themes
• Plugins and extensions
• Stock photographs and licensed media
• Fonts
• Open-source code
• Software libraries
• Hosted platforms and external services

Reusable Knowledge and Tools

Unless otherwise agreed in writing, BTB Web Designs retains ownership
of its preexisting materials, general methods, processes, templates,
utilities, development techniques, reusable code, know-how, and tools
used to provide services.

The client receives only the rights expressly granted in the applicable
service agreement.

12. Portfolio and Promotional Use

Unless restricted by a written confidentiality agreement or
project-specific agreement, BTB Web Designs may identify publicly
launched work as part of its portfolio and may display:

• The client’s business name
• The publicly available website address
• Website screenshots
• General descriptions of services performed
• Publicly available results or project outcomes

We will not intentionally publish confidential credentials,
nonpublic business information, customer data, or information that
we have agreed in writing to keep confidential.

Clients may request reasonable limitations on portfolio use before
the applicable project agreement is finalized.

13. Third-Party Products and Services

Websites often depend on services operated by third parties,
including:

• Domain registrars
• Website-hosting companies
• Content-delivery networks
• WordPress themes and plugins
• Email providers
• Payment processors
• Analytics and advertising platforms
• Search engines
• Social-media platforms
• Security, backup, and spam-prevention services
• Application programming interfaces and integrations

These products and services are controlled by their respective
providers and are subject to their own terms, pricing, privacy
practices, availability, updates, and technical limitations.

BTB Web Designs does not control and is not responsible for:

• Third-party outages or service interruptions
• Pricing or licensing changes
• Software updates or discontinued features
• Account suspensions imposed by another provider
• Changes to search-engine or advertising-platform algorithms
• Third-party data loss, security incidents, or policy changes
• Compatibility problems introduced after project completion

We may assist clients with third-party services, but such assistance
does not create a warranty or guarantee regarding those providers.

14. Hosting, Maintenance, and Website Security

Hosting, maintenance, monitoring, backups, software updates, malware
removal, and security services are provided only when expressly
included in an active paid agreement.

The completion of a website project does not automatically create
an ongoing obligation to:

• Host the website
• Install future updates
• Monitor uptime or security
• Repair future software conflicts
• Renew licenses or domain registrations
• Maintain backups
• Provide unlimited technical support

No website or server can be guaranteed to be completely secure,
continuously available, or immune from hacking, malware, data loss,
software failures, human error, or third-party attacks.

Clients who do not maintain an active maintenance or hosting plan
remain responsible for ongoing software updates, backups, security,
account renewals, and website administration.

15. No Guarantee of Specific Results

BTB Web Designs will use reasonable professional care when performing
agreed services. However, unless expressly guaranteed in a written
agreement, we do not guarantee any specific business, marketing,
technical, financial, or search-engine result.

We do not guarantee:

• A specific Google or search-engine ranking
• A specific amount of website traffic
• A specific number of leads, calls, or sales
• Acceptance or approval by Google or another platform
• Continuous website availability
• Complete prevention of hacking or malware
• Compatibility with every browser, device, plugin, or future update
• That every accessibility or legal requirement has been identified
• That recommendations will produce identical results for every business

SEO, advertising, conversions, website performance, and business
results depend on many factors outside our control, including market
conditions, competition, client participation, pricing, reputation,
content, website history, platform changes, and user behavior.

16. Accessibility and Legal Review

BTB Web Designs may apply recognized website-accessibility and
usability practices when included in the agreed scope. However,
unless expressly stated in a written agreement, our services do not
constitute a formal accessibility certification, compliance audit,
or legal opinion.

Clients are responsible for determining which laws, regulations,
privacy disclosures, industry standards, accessibility requirements,
and contractual obligations apply to their businesses.

Clients should consult a qualified attorney or other appropriate
professional regarding legal compliance, regulated industries,
privacy requirements, accessibility obligations, warranties,
disclaimers, refund policies, terms of service, and other legal
documents.

17. Confidential Information

Each party may receive confidential or nonpublic information during
a project. The receiving party agrees to use reasonable care to
protect confidential information and to use it only for legitimate
project and business purposes.

Confidential information does not include information that:

• Is publicly available through no breach of an obligation
• Was lawfully known before disclosure
• Is received lawfully from another source without a confidentiality restriction
• Is independently developed without use of the confidential information
• Must be disclosed under a lawful court order or legal requirement

Additional confidentiality requirements should be included in a
separate written agreement when sensitive client data, trade secrets,
regulated information, or substantial proprietary information will
be involved.

18. Backups and Data Loss

Unless an active written agreement expressly assigns backup
responsibility to BTB Web Designs, clients are responsible for
maintaining current copies of their website files, databases,
content, account information, and other important data.

When BTB Web Designs provides backup services, backups remain subject
to storage limitations, retention schedules, software errors,
hosting conditions, and other technical risks.

No backup system should be treated as infallible. Clients should
maintain independent copies of essential business data whenever
reasonably possible.

19. Suspension or Termination of Services

Subject to any applicable written agreement, BTB Web Designs may
suspend, refuse, or terminate services when:

• An invoice remains unpaid
• The client repeatedly fails to provide required information or access
• The requested work becomes unlawful, deceptive, abusive, or unsafe
• The client misuses systems, credentials, services, or third-party platforms
• The client materially breaches an agreement
• Continued work would expose BTB Web Designs or another party to unreasonable risk
• The working relationship becomes threatening, abusive, or professionally unworkable

Termination does not eliminate obligations relating to outstanding
payments, licensed materials, confidentiality, intellectual property,
indemnification, or other provisions intended to survive termination.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and
its content are provided on an “as is” and “as available” basis.

BTB Web Designs disclaims warranties regarding the public website,
including implied warranties of merchantability, fitness for a
particular purpose, noninfringement, accuracy, availability, and
freedom from harmful components.

Any warranties specifically applicable to paid client services must
be stated in the applicable written service agreement.

21. Limitation of Liability

To the fullest extent permitted by applicable law, BTB Web Designs
will not be liable for indirect, incidental, special, exemplary,
punitive, or consequential damages arising from or relating to:

• Use of or inability to use this website
• Reliance on general website information
• Website downtime or technical errors
• Loss of data, revenue, profits, goodwill, rankings, traffic, or business opportunities
• Third-party services, plugins, platforms, hosting, software, or providers
• Unauthorized access, hacking, malware, or security incidents beyond reasonable control
• Client-provided content, instructions, credentials, or legal compliance

For paid services, any additional limitation of liability will be
governed by the applicable written service agreement.

Some jurisdictions do not permit certain exclusions or limitations,
so portions of this section may not apply in every situation.

22. Indemnification

To the extent permitted by applicable law, you agree to defend,
indemnify, and hold harmless BTB Web Designs and its owner,
contractors, service providers, and representatives from claims,
losses, liabilities, damages, costs, and reasonable expenses arising
from:

• Your misuse of this website
• Your violation of these Terms and Conditions
• Content or materials you provide
• Your violation of another party’s rights
• Your unlawful or deceptive business practices
• Your failure to comply with laws applicable to your business or website

Project-specific indemnification obligations may also be addressed
in a separate written client agreement.

23. Reviews and Testimonials

Clients and customers remain free to provide honest feedback about
their genuine experiences with BTB Web Designs.

Testimonials displayed on this website reflect the experiences and
opinions of the individuals who provided them. Results vary, and a
testimonial does not guarantee that another client will receive the
same outcome.

We may correct formatting, spelling, or length when displaying a
testimonial, but we will not knowingly alter its material meaning.

24. Links to External Websites

This website may link to client websites, portfolio projects,
technology providers, social networks, government resources, or
other third-party websites.

External links are provided for convenience and informational
purposes. BTB Web Designs does not control and is not responsible
for the content, security, privacy practices, availability, or
accuracy of external websites.

A link does not necessarily constitute an endorsement, partnership,
sponsorship, or warranty.

25. Privacy

Our collection and use of personal information through this website
are described in the
BTB Web Designs Privacy Policy.

By using the website or submitting information, you acknowledge that
website communications and form submissions may be processed as
described in that policy.

26. Governing Law and Venue

These Terms and Conditions are governed by the laws of the State of
Florida, without regard to conflict-of-law principles.

Unless a separate written agreement states otherwise, any legal
action relating to these Terms or use of this website must be brought
in a court of competent jurisdiction serving Palm Beach County,
Florida.

Each party remains responsible for its own legal rights and remedies
under applicable law.

27. Force Majeure

BTB Web Designs will not be responsible for delay or failure caused
by circumstances beyond its reasonable control, including:

• Severe weather or natural disasters
• Fire, flood, or power failure
• Internet, hosting, domain, or telecommunications outages
• Cyberattacks or widespread technical failures
• Government action or changes in law
• Labor disputes or supply disruptions
• War, terrorism, civil unrest, or public emergencies
• Serious illness, injury, or family emergency
• Failure of a critical third-party provider

Deadlines affected by such events may be reasonably extended.

28. Severability

If any provision of these Terms and Conditions is found to be
invalid, unlawful, or unenforceable, that provision will be limited
or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

29. No Waiver

A failure or delay by BTB Web Designs to enforce a provision of these
Terms does not waive the right to enforce that provision later.

A waiver is effective only when made clearly and in writing by an
authorized representative of BTB Web Designs.

30. Changes to These Terms

BTB Web Designs may update these Terms and Conditions to reflect
changes in our website, services, business practices, technologies,
or legal obligations.

The current version will be posted on this page with an updated
“Last Updated” date.

Changes will apply prospectively from the effective date shown,
except where applicable law or a separately accepted agreement
requires otherwise.

31. Entire Website Agreement

These Terms and Conditions and the Privacy Policy constitute the
general agreement governing use of the BTB Web Designs public website.

They do not replace an applicable proposal, invoice, statement of
work, hosting agreement, maintenance agreement, or other written
client agreement.